Build a Top-Performing Customer Service Team with Pre-Employment Tests
From customer care to key account and success roles, assess and identify the best candidates using comprehensive customer service skill tests.
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Skill-Specific Customer Service Assessments
Assess the customer-centricity, communication skills, and aptitude of candidates using tailored customer service skill tests, ensuring that only the most qualified individuals are hired for customer-facing roles.
Evaluate multiple skills in one assessment
Test key competencies such as customer care, key account management, and customer success using communication skills test, one-way Video Interviews and Personality tests combined in a single assessment.
Insightful Performance Reports
Use free customer service aptitude and pre-employment tests to make informed hiring decisions. These tests provide clear insights into a candidate’s strengths and weaknesses, helping you build a high-performing customer service team capable of handling a variety of challenges.
Customer Service Skills Tests Features
Role-specific questions
Assess skills specific to customer support such as customer centricity and communication using our Question Bank for Customer Support role.
Timer
Pre-set timer for each question
Shuffle Options
Candidates will see options in different order to minimise the chances of cheating
Automatic Scoring
Auto evaluate answers by awarding points for the right answer and negative points for the wrong answers
Customer Service Skills Demo Test
Create an Assessment
Sign In and Navigate to Test Creation: Log into your Equip account and select 'Create Test'.
Add Customer Support Questions
While creating a Quiz, select Customer Support in the skills dropdown and the questions will be selected randomly from our Question Bank. You can also add other skills such Aptitude, Communication, Basic Mathematics and English Language. You can also add multiple test types such as Psychometric Tests, Typing Tests and Video Response in a single assessment.
Invite candidates to attempt the assessment anytime, anywhere
Easily share a unique assessment link with candidates in just one click. Upload candidate emails in bulk, add a public link to your job posting, set deadlines, and speed up the hiring process by reducing back-and-forth communication.
Automatic results, delivered instantly
Track test progress in real-time and review detailed analytics upon completion.
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Scalable
Test 10,000+ candidates simultaneously
Simple
Skill-specific assessments in seconds
ATS
Manage candidate pipeline. Shortlist, reject, etc.
Versatile
Aptitude, Coding, Psychometric, Communication
No credit card, No commitments
Frequently Asked Questions
Customer service skills tests evaluate a candidate's abilities in communication, problem-solving, and empathy, helping employers identify candidates who can provide exceptional customer experiences.
Customer service skills tests can include scenarios, multiple-choice questions, role-playing exercises, and other formats tailored to assess customer service competencies.
To test customer service skills, use assessments that focus on communication, problem-solving, empathy, and conflict resolution. You can administer role-playing scenarios, multiple-choice questions, or real-world simulations to see how candidates handle common customer issues. Skills tests can measure how well candidates understand customer needs, how they respond under pressure, and how they manage difficult interactions. Testing for key traits like active listening and emotional intelligence can further ensure you hire candidates with the right customer service skills.
The top 5 customer support skills are:
- Communication Skills: Clear, concise, and friendly communication is essential for resolving customer issues effectively.
- Problem-Solving Ability: The ability to think critically and find quick, effective solutions to customer problems.
- Empathy: Understanding and addressing customer emotions fosters trust and rapport.
- Patience: Managing customer frustrations calmly and professionally is key to delivering a positive experience.
- Technical Knowledge: A solid understanding of your company’s products or services helps in providing accurate support.
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