Strategy to Hire a Skilled ServiceNow Developer
Your ultimate checklist for how to hire a ServiceNow Developer. Includes what to look for while hiring ServiceNow Developer, skills to test, capabilities based on experience level, sample questions and a ready-to-use ServiceNow Developer assessment.
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How to hire a ServiceNow Developer
Specifications for a ServiceNow Developer
Deciding on a Tech Stack for a ServiceNow Developer
To hire a skilled ServiceNow Developer, focus on these essential technical skills:
- Proficiency in ServiceNow Platform: In-depth knowledge of ServiceNow's features, capabilities, and customization options.
- Scripting and Programming: Strong skills in JavaScript, as well as familiarity with AngularJS for ServiceNow's front-end components.
- IT Service Management (ITSM) and IT Operations Management (ITOM): Understanding of ITSM and ITOM processes and how to implement them within ServiceNow.
- ServiceNow Application Development: Experience in developing custom applications on the ServiceNow platform.
- Workflow and Automation: Ability to design and implement workflows that automate business processes.
- ServiceNow APIs: Experience with integrating ServiceNow with other systems using REST and SOAP APIs.
- Data Modeling: Skills in defining and managing CMDB, and understanding of ServiceNow's data structure.
- ServiceNow Configuration and Customization: Knowledge of configuring and customizing ServiceNow, including UI pages, forms, and reports.
- Agile Development Practices: Familiarity with agile development methodologies within ServiceNow projects.
- Certifications: Holding ServiceNow certifications, especially Certified Application Developer or Certified System Administrator, is highly valued.
Assessing skills of a ServiceNow Developer
Assessing a ServiceNow Developer's skills involves reviewing their certification status, conducting technical interviews focused on ServiceNow development practices, and practical coding tests involving JavaScript and ServiceNow application development. It's also beneficial to review their experience with ITSM, ITOM, and any custom applications they've developed on the platform.
Concepts your ServiceNow Developer should know based on experience
ServiceNow Developers assessed using Equip’s assessments
Entry-level ServiceNow Developer
213
Mid-senior ServiceNow Developer
128
Senior ServiceNow Developer
25
- Basic ServiceNow functionality: Understanding of the core ServiceNow platform and its applications.
- JavaScript fundamentals: Basic skills in JavaScript as it's the primary scripting language used in ServiceNow.
- ITSM basics: Knowledge of IT service management principles and how they are applied within ServiceNow.
- Advanced ServiceNow features: Proficiency in complex ServiceNow functionalities like business rules, script includes, and client scripts.
- Integration techniques: Skills in integrating ServiceNow with external systems using APIs.
- Custom application development: Experience in developing and deploying custom applications on the ServiceNow platform.
- Architectural design: Designing scalable and efficient solutions within the ServiceNow ecosystem.
- Advanced integration: Developing complex integrations with other enterprise systems.
- Strategic implementation: Leading ServiceNow implementation projects and guiding teams on best practices.
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About ServiceNow Developer
Rajeev G
Recruiter
A ServiceNow Developer specializes in developing and configuring the ServiceNow platform to streamline and automate business processes. They work on customizing the platform according to organizational needs, developing new applications, and integrating ServiceNow with other systems to create a unified IT environment. ServiceNow Developers play a crucial role in implementing ITSM, ITOM, and IT business management (ITBM) solutions, leveraging their expertise in JavaScript, workflow automation, and data modeling. Their work supports organizations in improving efficiency, enhancing service delivery, and driving digital transformation.
1. Importance of ServiceNow Developer
- Business Process Automation: ServiceNow Developers enable organizations to automate repetitive tasks, reducing errors and increasing efficiency.
- Customization and Integration: They tailor ServiceNow solutions to meet specific business requirements and integrate with existing IT infrastructure.
- Improved IT Service Delivery: By developing custom ITSM solutions, developers help improve the IT service delivery experience for users.
- Enhanced Decision Making: Custom reports and dashboards provide actionable insights for better decision-making.
- Agile Response to Change: Developers support agile development practices, allowing businesses to quickly adapt to changes and new requirements.
2. Recent Industry Trends for ServiceNow Developers
- Rise of AI and Machine Learning: Integrating AI to automate service management tasks and provide predictive analytics.
- Mobile Application Development: Focusing on developing ServiceNow mobile applications to improve user accessibility.
- Citizen Development: Empowering non-technical users to create applications and workflows using ServiceNow's low-code platforms.
- Focus on Experience: Enhancing user and customer experience through ServiceNow's Experience Platform.
- Expansion into GRC and Security Operations: Increasing use of ServiceNow for governance, risk management, and compliance (GRC) and security operations.
3. Popular Frameworks for ServiceNow Developers
- ServiceNow Studio: An integrated development environment (IDE) for building and managing ServiceNow applications.
- Flow Designer: A visual tool for automating processes and building complex workflows.
- IntegrationHub: Enables easy integration of ServiceNow with external systems and APIs.
- Mobile Studio: A platform for developing mobile applications directly within ServiceNow.
- Virtual Agent Designer: Tool for creating conversational bots that automate user interactions.
Rajeev G
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