Cancellation and Refund

Cancellation Policy. You may request to cancel your account at any time. Purchased credits are non-refundable. Once purchased, credits cannot be refunded or transferred, except where there is an error on our end and you were unable to satisfactorily use the service. In such cases we expect you to provide evidence of the issue so that the refund request can be considered.

Refund Policy. Credits purchased on our Platform are final and non-refundable. We do not offer refunds or transfers of credits unless there is a demonstrable error on our part which prevented satisfactory use of our services. If you believe you qualify for a refund under this policy, you must provide clear evidence of the issue for your request to be considered.

Subscriptions. You may cancel a subscription at any time from your billing page. Cancellation takes effect at the end of the period you have already paid for, which is not refunded, and any unused credits are set to zero when that period ends. Upgrades are charged prorated and take effect immediately; downgrades take effect at the next billing period.